Terms, Returns & Refunds

1. Orders & pricing

All prices are in Indian Rupees and include GST where applicable. Placing an order is an offer to buy; the order is confirmed once we accept it and send you a confirmation. We may decline an order — and refund anything already paid in full — where the item is out of stock, the price or description was listed in error, or the delivery address falls outside the areas our courier partners serve.

Products are photographed as faithfully as we can manage, but screens vary. A slight difference in shade between the photograph and the garment is normal and is not treated as a colour mismatch. Handloom fabrics carry small weave irregularities; these are a property of the craft, not defects.

Cash on delivery and advance payments

Where cash on delivery is offered, some items require a part-payment in advance. That advance is adjusted against the order total and is refundable on the same terms as any other payment, except where the parcel is refused at the door without a valid reason — see Cancellations.

2. Shipping & delivery

• Orders are dispatched within 24–48 working hours of confirmation unless the product page states otherwise.
• Delivery usually takes 3–7 working days depending on the destination pin code.
• A tracking link is shared over WhatsApp and email as soon as the parcel is picked up.
• Delays caused by the courier, weather, strikes or other events outside our control do not entitle you to a refund, but we will chase the courier on your behalf until it is resolved.

3. The unboxing video — please read before you open the parcel

An unboxing video is the only way we can tell the difference between a parcel that left us short and a parcel that was interfered with in transit. It protects you as much as it protects us, and it is what lets us approve a full refund without argument. No video, no claim for damage, shortage or a missing item.

1. Start recording before you cut anything. The recording must be one continuous take, with no pauses, cuts or edits.
2. Show the shipping label first. The tracking number, order ID and address on the label must be clearly readable in the video.
3. Show all sides of the sealed parcel — so it is visible that the packaging is intact, that there is no tear, cut or re-taping, and that the seal has not been opened.
4. Open the parcel on camera and show the contents being taken out, including every garment, tag and accessory.
5. Keep filming until whatever you are reporting — the damage, the missing item, the wrong colour — is clearly on screen.

4. Damaged, tampered or short parcels — 100% refund

If the video shows the parcel arrived torn, cut, re-taped or otherwise interfered with, or that an item that should have been inside was not:

• Send us the video on WhatsApp with your order ID within 48 hours of delivery.
• We raise the claim with the courier and run our own investigation against the packing record for your order.
• Once the investigation confirms the claim, you receive a full 100% refund of what you paid for that order, including the shipping you were charged. You may instead ask for a replacement at no cost, subject to stock.

We do not ask you to pay any return charges in this case. Where the courier needs the packaging back as evidence, we arrange and pay for the pickup.

5. Wrong size or wrong colour — return or refund

If what arrives is not the size or the colour on your order confirmation, that is our error and you choose the outcome:

• A free replacement in the correct size or colour, subject to stock; or
• A full refund of the item price and shipping.

Raise it within 7 days of delivery with photographs of the garment and its tag beside the order confirmation. The unboxing video is not mandatory for a size or colour mismatch, but it settles the claim faster when you have one. We arrange and pay for the return pickup.

The garment must come back unworn and unwashed, with all original tags and packaging intact.

6. You are not happy with a correctly delivered item

Where the garment we sent is exactly what you ordered and reached you in good condition, but it is not what you hoped for, we are not able to offer a refund. What we can offer, after our team has verified the condition of the garment, is an exchange — for a different size, a different colour or another product of equal value, with any difference in price settled either way.

• Request the exchange within 7 days of delivery.
• The garment must be unworn, unwashed, unaltered and free of stains, perfume or odour, with every original tag still attached.
• Exchange is offered once per order line.
• Return logistics for a change-of-mind exchange are borne by you.

Innerwear, altered or customised pieces, and items marked non-returnable on the product page cannot be exchanged, for hygiene reasons.

7. You ordered the wrong item

If the mistake is on the order — the wrong size picked, the wrong product added, the wrong address entered — we will still put it right, on these terms:

• You pay the logistics charges both ways: the return of the original parcel and the dispatch of the replacement.
• The original garment must reach us unworn, unwashed and with tags intact before the replacement is dispatched.
• The replacement is subject to stock. If the item you want is unavailable, the amount is refunded to you, less the logistics charges already incurred.

Tell us as soon as you notice. If the parcel has not yet been handed to the courier we can usually correct the order at no charge at all.

8. How refunds are paid

• Approved refunds are initiated within 3 working days of the investigation closing, or of the returned garment reaching us and passing inspection.
• Prepaid orders are refunded to the original payment method. Banks typically take a further 5–7 working days to post it.
• Cash-on-delivery orders are refunded by UPI or bank transfer to an account in the name of the person who placed the order.
• Refunds cover the item price and the shipping you were charged, except where these terms place the logistics cost on you.

9. Cancellations

An order can be cancelled free of charge at any point before it is handed to the courier — message us on WhatsApp and we will confirm. Once the parcel has been picked up it can no longer be cancelled, and the return terms above apply instead.

Repeatedly refusing cash-on-delivery parcels at the door, without a reason covered by these terms, may mean we ask for prepayment on future orders. Any advance paid on a refused parcel is adjusted against the courier's forward and return charges.

10. General terms

Your account and the information you give us

You are responsible for the accuracy of the delivery address and contact number on your order. Parcels lost because of an incorrect or incomplete address are not eligible for a refund.

Intellectual property

All photography, artwork, product descriptions and designs on this site belong to Priyaas Garments and may not be reproduced or used commercially without written permission.

Liability

Our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019.

Privacy

How we handle your personal information is set out in our Privacy Policy.

Governing law

These terms are governed by the laws of India, and the courts at Madurai, Tamil Nadu have exclusive jurisdiction over any dispute arising from them.

Changes

We may update these terms from time to time. The version published here on the day you place your order is the one that applies to it.